Is there a three-guarantee policy after the water cup is sold? Before understanding this, let us first understand what is the three guarantees policy?
The three guarantees in the after-sales guarantee policy refer to repair, replacement and refund. Three guarantees are not formulated by merchants and manufacturers based on their own sales methods, but are clearly stipulated in the Consumer Rights Protection Law. However, the contents of the three guarantees are time-constrained, so is the 7-day no-reason return and exchange that everyone enjoys when shopping on e-commerce platforms also stipulated in the “Consumer Rights Protection Law”?
Regarding this point, the 7-day no-reason return and exchange policy of e-commerce platforms is actually based on the “Consumer Rights and Interests Protection Law” that when a performance failure occurs within 7 days of purchasing a product, consumers can choose to return, exchange or repair it. However, In order to provide consumers with better security, the platform places additional requirements on merchants. In addition to 7 days, the “Consumer Rights Protection Law” also provides 15 days for consumers to choose to exchange or repair products if there is a functional failure. There are also protection provisions for 30 days and 90 days. Interested friends can Search online to find out, so I won’t explain it in detail here.
Are water cups covered by the three-guarantee policy? Obviously it must be there. So how does the water cup achieve the three guarantees? There is no need to explain too much here about the 7-day no-reason return policy for e-commerce sales. Here we mainly talk about the issue of water cup repair guarantee. On this point, both the water cup brand and the water cup manufacturer have the same approach. When consumers ask for it, When there is a problem of functional failure, the method usually adopted is replacement. This is mainly determined by the method, materials and product structure of producing water cups.
A water cup is usually composed of a cup body and a cup lid. Taking a stainless steel insulated water cup as an example, the cup body has been vacuumed. Usually, the main problems that occur after the cup body is sold are that the cup body is bumped or the paint is peeled off due to improper transportation or storage. The problem of deformation and the poor insulation effect of the cup body. For water cup production factories with simple product structures but numerous production processes and high automation, maintenance is not only cumbersome, but the maintenance cost can even exceed the production cost of a single cup body on the assembly line. , so after the cup body fails, whether it is free or paid, the merchant will directly mail a new cup body for replacement.
The after-sales treatment of the water cup lid is almost the same as that of the cup body. Unless the seal is not tight due to the sealing ring, or the hardware screws and other small accessories are missing, the merchant will also mail a new complete cup. The cover is given to the consumer for replacement. The main reason is that maintenance is cumbersome and the cost of maintenance is higher than the production cost of a new cup lid on the production line.
Post time: Dec-25-2023